Support Tickets
Opening a ticket, replying, and what happens when it's resolved.
For anything a staff member needs to personally look into your account, a payment, a listing, a bug, or anything else open a ticket rather than posting in Discord.
Opening a ticket
- Go to Support Tickets and click New Ticket.
- Pick a topic Billing & Payments, Account Issues, Bug Report, Report Abuse, or Other.
- Give it a short subject line and describe what's going on in as much detail as you can. Include relevant IDs or links if you have them; it saves a round-trip.
- Submit. A staff member will reply here it's not a live chat, so replies may take a bit.
Replying
Open the ticket from your tickets list and use the reply box at the bottom. You'll get notified (see Alerts & Push Notifications) when staff respond.
Closing and reopening
You can close your own ticket at any time once it's resolved. A closed ticket can't receive new replies. If you need it reopened, ask in a new ticket or through Discord staff can reopen an existing one on request.
Before you open one
If your question is about a specific program's requirements or how a feature works, check the rest of this Knowledge Base first a lot of common questions are already answered here without needing to wait on a reply.